Product Support
GoControl Garage Door
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  • GoControl Z-Wave Garage Door Opener
  • Wink Hub / Wink Hub 2
  • Wink app (latest version)
  • Apple® smartphones & tablets (tablets use iPhone app) or Android™ device
  • A 2.4GHz Wi-Fi network
Product FAQ
My garage door opener won't pair. What can I do?
There could be a couple of reasons your garage door opener won't pair right away. 1) If it was paired to another hub or Z-wave controller previously, it will need to be excluded to sever the connection to that previous controller. 2) Your hub should be within 30 feet from the garage door opener during pairing.
How do I exclude my z-wave garage door opener from the Wink Hub / Wink Hub 2?
In the Wink App, select the Hub that your garage door opener is paired to and press the 3 blue dots in the top right of the screen. Now, enter the Z-wave controls menu and press 'Exclusion Mode'. The Hub's LED will now be flashing blue. Press and release the Link button on the side of the Garage Door Controller to exclude the device from the hub.
Does the GoControl Z-wave Garage Door Opener act as a z-wave repeater?
Yes, this device will act as a z-wave repeater in your mesh network.
What type of battery does the tilt sensor use?
The tilt sensor uses a CR2032 coin cell battery.
My garage door didn't open or close completely. How soon can I send an additional command to the garage door?
If the door did not fully open or close, you may send a second command 30 seconds after the door stopped moving.
My garage door didn't fully open or close two times in a row and now it won't respond to commands. How can I operate my garage door?
If the garage door opener has failed to fully open or close two times without success, the garage door will go into Lock Out Mode. Further operation will be suspended until a local garage door pushbutton is activated.
How often can I send commands to my garage door opener?
This z-wave garage door opener will only accept commands every 30 seconds to eliminate the chance of possibly damaging the unit.
Using Wink
Sign Up
Open the Wink app on your mobile device and log in with your email address and password. If this is your first time using the Wink app, tap Sign Up to create an account.
Add Product
Tap 'Add a Product,' then tap 'Garage Doors,' then tap 'GoControl Garage Door'
Tap the 'Next' button after the Garage Door controller and Tilt Sensor are installed. Press the 'Connect Now' button to put the Wink Hub / Wink Hub 2 into pairing mode, which is indicated by the Hubs LED flashing Blue. At this time, press the Link button on the Garage Door controller to pair it to the Hub.