Product Support
Schlage Touchscreen Deadbolt
Requirements:
- Schlage Touchscreen Deadbolt
- 6-digit programming code (located on the back page of the Schlage User's Guide)
- Wink Hub / Wink Hub 2
- Wink app (latest version)
- Installation tools
- 4 brand new AA batteries (Included)
- Apple® smartphones & tablets (tablets use iPhone app) or Android™ device
- A 2.4GHz Wi-Fi network
Product FAQ
How far away should the Wink Hub / Wink Hub 2 be from the lock during connection?
For best practice, your Hub should be as close as possible to the lock when you're connecting it. Once the lock's connected, you can move the Hub further away.
Can I change lock user codes from the Wink app?
Yes, you can manage your user codes in the Lock Settings page.
Do I need to be on my local wireless network to control the lock?
As long as your Wink Hub / Wink Hub 2 has a steady wireless network and your smart device has internet (Wi-Fi or data connection), you will be able to control your lock via the Wink app.
Can I create a Robot to unlock my door?
Due to potential security concerns, Robots cannot be created to unlock doors. Similarly, you cannot create a schedule for your Schlage Touchscreen Deadbolt.
What do the different lights on the front of the lock mean?
During programming, there are 3 lights on the lock. 1) Green check: This light will blink whenever a button is pressed or the lock is paired 2) Red X: This light will blink if there was an error during pairing or if a user code was entered incorrectly. 3) Yellow circle: This light will blink during pairing, and will go solid during any programming function
What models are supported?
The Wink Hub / Wink Hub 2 officially supports Schlage Z-wave Touchscreen Deadbolts in both Camelot and Century styles (check for a model # of BE469NX or BE469WK).
What is the maximum range from the Wink Hub / Wink Hub 2 to the Schlage Touchscreen Deadbolt before losing functionality?
The official range of Z-wave is about 300 feet, assuming you are outdoors with a clear line of sight. However, once walls and other household items come into play, the range tends to decrease due to loss of signal strength. Officially determining range is tricky business, as it is usually on a case-by-case basis, depending on your ecosystem's environment.
How can I prevent unauthorized entry?
This lock can be opened using two different codes that are randomly set at the factory. Upon installation and set-up, replace both of these codes with your own. Since anyone with access to the power board can change these codes, you must restrict access to the power board and routinely check both codes to assure they have not been altered without your knowledge.
How do I factory reset my Schlage BE469?
Disconnect the battery pack and tap the schlage emblem 2-4 times to completely discharge the lock. Next, press and hold schlage emblem while reconnecting the battery pack, look for the 3 green check marks on the touchscreen of the lock. To finish, press the schlage emblem to wake keypad up and type in one of the factory 4 digit user codes, the deadbolt will cycle through one lock and unlock sequence to signal a reset
Will anyone be able to create a new user code on my account?
No, you will have to re-enter your Wink account password for security before you create a new user code.
Will my user codes be automatically deleted when I set a 'Reminder to Delete'?
No, you will have to remove them manually after you receive the reminder to remove these codes.
Can I set multiple lock codes of different lengths?
No, all lock codes must be the same length and changing the length will delete all existing passcodes with different lengths.
Installation Guide
User Guide
Using Wink
Sign Up
Open the Wink app on your mobile device and log in with your email address and password. If this is your first time using the Wink app, tap Sign Up to create an account.
Add Product
Tap "Add a Product," then tap "Locks," then tap "Touchscreen Deadbolt." Follow the instructions on the Wink app.
Program
Have your 6-digit Programming Code handy. This is located in two places: in the back of your User's Guide, and on the inside portion of your deadbolt (the side facing the inner part of your door). When prompted in the app, enter the Programming Code into your lock. The best way to ensure pairing is to press the '0' button right after typing in your 6-digit pin.
Pair
You will see a page in the app where the "Next" button is greyed out, leaving you unable to continue. This is where the Wink Hub / Wink Hub 2 broadcasts its pairing signal. Make sure the Wink Hub / Wink Hub 2 is blinking a blue light, then press the 0 button on your lock. The lock will blink an orange light for a few seconds, then you will get a green check mark on the lock (as well as a green flash of light on your Wink Hub / Wink Hub 2). Congratulations, you are connected to your Schlage Touchscreen Deadbolt!
Installation Video
Setup & Troubleshooting Guide
Contact
1-888-805-9837